No returns will be made without the original receipt and all original packaging, drivers, documents, etc. All returns are subject to a 25% restocking fee. Refunds up to 10 days depending on original payment type. Cash refund for payment by check will only be made upon verification of check deposit; otherwise a check will be mailed ASAP. Cash refunds greater than $100 is subject to availability. If unavailable a check will be written ASAP. Only Store Credit will be given within 10 to 30 calendar days of original purchase. No refunds on CPU’s. Retail Boxed CPU’s are non-returnable once opened. Special Orders cannot be returned, sales are final. Opened printer cartridges cannot be returned.

NO RETURNS ON COMPUTER SYSTEMS, OPENED PRINTERS & OPENED SOFTWARE. NO RETURNS WILL BE MADE AFTER 30 DAYS.

Warranty Policy

Original receipt is required for all warranty issues. All OEM & Retail CPU’s are a 15 day warranty thru SWS. All Retail Boxed CPU’s have a 3year Warranty thru Intel or AMD. Memory is Lifetime Warranty from SWS (all stickers must be intact and on the memory). 1-Year Warranty on all other parts and Original Labor (most new parts are 1-3 years from manufacturer). Extended Warranties run $75 per extra year. Special Order Policy

In the circumstance that SWS places a Special Order (any non-stock item), SWS requires 100% pre-payment in full. If merchandise is not picked up within 90 days of customer notification, the customer forfeits all rights to the product and payment. No Returns on non-stock items.

Surplus Policy

All surplus items are sold as-is and there are no guarantees, warranties, exchanges or returns on these items. All sales are final.

Parts Test Policy

SWS reserves the right to test any item before replacing it. Any item that tests good will be subject to a $20 bench fee. Any item that tests bad will be replaced at no charge. No exceptions will be made to this policy. Be advised that part testing is not necessarily done while you wait and that the test may be placed in our normal Technical Service queue.

Service Policy

Normal parts installations are charged at standard labor rates ($30 per 1/2 hour) and are completed on a first-come, first-served basis. Normally upgrades and repairs take 24 to 48 business hours to complete. Estimates can be given for upgrades and repairs, but without diagnosing a machine, SWS cannot determine an exact cost for services. Should you wish labor to stop beyond a certain charge, please remark this on your work order as you check your machine in for service. Non-clone systems (Compaq, Packard Bell, HP, IBM, some Dell, Gateway, etc.) that are not built under ‘open architecture’ standards may have proprietary hardware or software that can lead to unforeseen delays or charges- SWS will call you immediately upon discovery of such circumstances. Should you want your data backed up before SWS begins servicing your machine, there is a $30 labor fee plus any applicable media charges. Please be aware that SWS is not responsible for any lost or damaged data that is not backed up. All technical work will be completed on a first-come, first-served basis.

Onsite service is by appointment only and is billed a minimum of 1 hour for $75 per hour. Rush Service is available at double the 1/2 hour rate. Onsite service labor warranty is 90 days.

We hope that you will take advantage of our fast, friendly installation services that include a 1-Year Warranty on original labor. All labor and part installations will be billed at ½ hour increments at a rate of $30.00 per ½ hour with a minimum charge of $30.00.

Compatibility Policy

SWS will not guarantee the compatibility of any components unless installed by a SWS technician.

Pickup Policy

Any Special Order parts and payment will be forfeited 90 days past customer notification. Any items put in Will-Call will be restocked after 24 hours unless prior exception has been made. Any item checked in for Technical Service that remains unclaimed 90 days past customer notification becomes the property of SWS unless prior exception has been made.